AI for veterinary clinics, with your team in charge

AI Assist is PetGrid's AI for veterinary clinics, included in every plan: it drafts SOAP notes from shorthand or dictation, summarises history, suggests replies to owners and reads documents, and a person approves every result.

It takes the typing off your team's day, and leaves every decision with them.

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Checked against the product on 8 October 2026

How it works

How it works, step by step

It is already there
AI Assist comes with every plan and is on by default; an admin can switch it off in Settings at any time.
Ask for a draft
Press Draft with AI on a note, Summarise history on a chart, Suggest reply in Chat, or Read on a document.
Review and decide
Read what it wrote, change anything, then save, approve or send it yourself. Notes are marked as AI-drafted and reviewed by you.

What you can do

What you can do with it

Turn shorthand or dictation into a SOAP draft in seconds, then edit and save it as your own.
Summarise a long history before a visit, each point linked to the record it came from.
Get a suggested reply to an owner's message, ready to edit and send.
Draft owner visit summaries and lab notes in plain words, sent only after a vet approves.
Read another clinic's records (PDF or photo) into vaccines, conditions, allergies and medications for staff to confirm.
Read a supplier invoice or packing slip into a stock delivery you check before receiving.

The AI in it

How the AI helps, and who decides

AI Assist, included in every plan, drafts notes, summaries and replies, and reads documents; a person reviews and approves every result.

What the AI does

Drafts the SOAP note from your shorthand or dictation, and summarises a patient's history with a link to each source.
Suggests replies to owners' messages in Chat.
Drafts an owner visit summary and a plain note on lab results, for a vet to approve.
Reads old records from another clinic, and supplier invoices or packing slips into a stock delivery.

What you decide

A person decides every time: the vet edits and saves the note in their own name, a vet approves an owner summary before the owner sees it, staff press Send on a reply, and staff accept or reject each item the AI reads from a document or a delivery slip.

How to switch it off

An admin switches all of it off for the practice in Settings, under AI features for this practice; the change is recorded, and no data is sent to the model while it is off. An owner can also ask for no AI on their pet. The AI Front Desk is a separate add-on with its own switches.

Good to know

What it does not do (yet)

The AI drafts and suggests; it never saves, sends or changes a record without a person.
Use has a monthly allowance per vet and fair-use limits; more can be added. See pricing.
Staff can ask AI Assist a question about one pet's record. Answers cite the record and never save or change anything. PetGrid never diagnoses.
AI Assist does not answer the phone. The separate paid AI Front Desk add-on is rolling out.

Questions people ask

What is AI Assist in PetGrid?

AI Assist is PetGrid's AI for the clinic team, included in every plan: it drafts SOAP notes, summarises history, suggests replies to owners, drafts owner summaries and reads documents. A person reviews every result before it is saved or sent. See pricing for the plan. Staff can ask AI Assist a question about one pet's record. Answers cite the record and never save or change anything. PetGrid never diagnoses.

Is AI Assist included in the price?

Yes, it is included in every plan, with a monthly allowance per vet and fair-use limits. The phone receptionist is the separate, paid AI Front Desk add-on.

What does the AI see of our records?

Only what each task needs: a note draft gets your own notes and the pet's species, breed, age, allergies and active prescriptions, never the owner's details. Records that are not needed stay in PetGrid.

Can we turn the AI off?

An admin turns AI off for the whole practice in Settings, under AI features for this practice, and nothing is sent to the model while it is off. An owner can also ask for no AI on their pet.

Does the AI make clinical decisions?

No. PetGrid never gives a diagnosis or treatment on its own; the AI drafts words for your team, and the vet decides and signs. Read more in the AI questions.

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