FAQ
Short answers about the free PetGrid app. For anything about your pet's health, please call your vet. Work at a clinic? Your questions are on the clinic questions page.
The PetGrid app is a free pet wellness app for pet owners that keeps every pet's records and vaccine card in one place, with reminders, share links and a map of vets near you. It works with any vet, or none at all. When your clinic is on PetGrid, you can also book, message it and pay online. See all the features.
Sign up free with your email: no card, no clinic and no invite needed. If your clinic uses PetGrid and sent you an invite by email or text, you can open that link instead. How it works shows each step.
No, the PetGrid app opens in your phone's browser, and you can add it to your home screen, where it works like any other app, notifications included. On an iPhone, open it in Safari, tap Share, then Add to Home Screen; on Android, open it in Chrome and choose Install app.
On an iPhone, notifications work once the app is on your home screen. Add it from Safari with Share, then Add to Home Screen, open it from there and allow notifications. Prefer email? Reminders can come by email too.
You can do almost everything without a PetGrid vet: keep every pet's records and vaccine card, set reminders, share with a sitter, kennel or groomer, give any vet a one-day code, make a lost pet poster and plan a trip. Booking, messages and paying online need a PetGrid clinic, and you can invite your vet.
Yes, you can add each of your pets, each with its own page, photo, records, vaccines and reminders. The photo shows on your lost pet poster. You can choose to show your pet's photo on a shared care card or sitter link. The photo is off by default and only shows while the link is active.
The PetGrid app speaks English, Spanish, Portuguese and French. You choose your own language in the app.
Yes, you can keep a list of each pet's medicines and doses, and add it to a sitter's care card when you go away. Reminders can tell you when a dose or a monthly preventative is due.
Yes, a travel helper shows what papers your pet may need for a trip and what to ask your vet for. The rules are set by the countries involved, so confirm them with official sources before you go, as our guide to travelling to the US explains.
Booking, chat, paying online and hospital updates appear only when your clinic is on PetGrid and turns them on, so your app shows what your clinic offers. Everything else works with any vet.
Yes, the PetGrid app is free for pet owners, always, and no card is needed. You pay your clinic only for your pet's care, as you always have.
The app is free because clinics pay for PetGrid: it is the software they run their practice on. Pet owners are never charged for the app, with a PetGrid clinic or without one.
No, there is no paid plan for pet owners: every feature for owners is free. The extra features you see when your clinic joins PetGrid, like booking and chat, are free for you too.
Yes, when your clinic is on PetGrid and takes cards online, you can pay bills and deposits with your card, Apple Pay or Google Pay. The payment goes to your clinic, and PetGrid does not keep your card number.
The shop is a page of pet products, with picks from your vet when your clinic is on PetGrid, that links out to the retailers who sell them. You buy from the retailer, not from PetGrid.
You can keep vaccines, medicines, allergies, weight, a symptom diary and documents for each pet, from any vet, and keep a visit's papers as documents. What you add is marked "Added by you", so everyone knows where it came from. When your clinic is on PetGrid, its visits, vaccines and results arrive on their own. Owners can add past visits to a pet at a PetGrid clinic. These visits are marked "Added by you" and only the owner sees them; the clinic does not. PetGrid never diagnoses.
Your vet clinic keeps your pet's medical record, and you can ask it for a copy. In the PetGrid app, the records you add yourself are yours, and you can download them or close your account at any time. Who owns your pet's medical records explains the rules in more detail.
Ask your clinic for a copy of your pet's record, by phone, email or at the desk, and add it to the app as a document. If your clinic is on PetGrid, its records arrive in the app on their own. How to get your pet's vet records covers what to ask for.
Download your pet's vaccine card from the app as a PDF, with a QR code a kennel, groomer, daycare or vet can scan to check the vaccines. The QR code works until it ends or you turn it off. A card made from vaccines you added says so, because a clinic has not checked them.
Most daycares and kennels ask for a rabies certificate or vaccine record from a vet, and each sets its own rules, so ask them first. The app's vaccine card with a QR code makes the record easy to show. Proof of rabies vaccination explains what to bring.
Yes, the app reminds you when a vaccine or monthly preventative is due, by email, phone notification or both, once you add the next due date. You can also set any reminder of your own, on the day you choose. Which vaccines and when is your vet's call; our vaccine schedule guide cites the official sources.
Keep your pet's records in the app and give the new vet access: send the records from the app, share a PDF, or give a code that works for one day. Ask your old clinic for a full copy too. How to switch vets without losing records goes step by step.
Give the vet a six-digit code from the app that works for 24 hours, and you see who opened it. It works with any vet, like an emergency hospital, whether or not they use PetGrid.
Lab results appear only after your vet has looked at them and chosen to share them, when your clinic is on PetGrid. If you have a question about a result, ask your vet.
Yes, you can download a copy of everything you keep in the app from the privacy centre at any time. You can also close your account whenever you like.
Yes, the app works fully for your own records, vaccine card, reminders, share links, lost pet poster and travel helper with any vet. Find your vet on the map and tap Invite my vet to PetGrid if you would like them to join.
Find your vet on the map in the app and tap Invite my vet to PetGrid. If you are signed in, you choose: PetGrid can email the clinic once for you, in your name, or just count your request. The clinic is told only how many owners asked; the email, if you send it, names only you. Clinics can read about PetGrid on the clinic questions page.
Your clinic signs up for PetGrid itself, starting with a free trial or a demo with the PetGrid team. Once it is on PetGrid, it can invite you, or you can join it from the map. Your clinic can read how the client app works.
Open the invite your clinic sent by email or text, or sign in and join your clinic from the map in the app. Once connected, booking, messages and records from your clinic appear, if your clinic offers them, and your own records stay yours.
Yes, one account works with every PetGrid clinic you use, and each clinic sees only its own records of your pet.
Yes, when your clinic is on PetGrid you can see open times and book a visit online, for one pet or several, with the vet you choose, inside your clinic's rules. For a clinic that is not on PetGrid, choose "Ask to book": PetGrid emails the clinic your request once. This is a request, not a booking. The clinic replies to you directly. If the clinic cannot be emailed, PetGrid tells you to call.
Yes, you can cancel or move a visit yourself while your clinic's rules allow it, before its cutoff time. After that, call or message your clinic, and if a slot opens up, the waitlist can offer it to you.
Yes, when your clinic is on PetGrid you can message it with photos or a video and see when your message has been read. For anything urgent, call your clinic or an emergency hospital.
Open the map in the app to see vet clinics near you, not only the ones on PetGrid, and book those that are. The map covers the United States, Canada (except Quebec), Mexico and Bogota in Colombia. You can also browse vets by province and city. How to find a new vet lists what to ask.
Suggest it in the app, and once it is checked it goes on the map for everyone. Your records, vaccine card, reminders and share links work in the meantime. See finding a vet.
Call your clinic, and if it is closed and your pet needs help now, call your nearest emergency animal hospital. The app does not replace a vet. A pet emergency kit checklist helps you prepare.
You, your clinic, and the family members or sitters you invite can see your pet's record. A kennel or groomer sees only what a share link shows, for as long as you allow. Privacy and safety explains each control. Owners can add past visits to a pet at a PetGrid clinic. These visits are marked "Added by you" and only the owner sees them; the clinic does not. PetGrid never diagnoses.
A share link lets a sitter, kennel or groomer see what you choose with no login, and it ends when you say. You can turn it off at any time and see each time it was opened.
No, PetGrid does not sell personal information. The privacy policy explains what PetGrid keeps, why and for how long.
Some features use AI, such as reading a document you upload or a plain summary of a visit that a vet checks before you see it. You can turn AI off for any of your pets in your account, at any time.
No, nothing in the app gives a diagnosis. When something seems wrong, it points you to your clinic or to urgent care, because your vet stays in charge of your pet's care.
Yes, you can close your account from the privacy centre whenever you like, and download a copy of your data first. The privacy centre also keeps every consent you have given in one place.
PetGrid keeps your data in a secure cloud, encrypted in transit and at rest, with an encrypted backup every night. The privacy policy says which providers PetGrid uses and which laws apply.
No, your vet decides what goes into the medical record, but you can tell your clinic about allergies and keep your own notes. Records you add yourself stay marked as added by you.
Pip is your pet's Wellness Buddy in the PetGrid app: Pip finds things in your app and shares pet care guidance from official government pages. Pip is not a vet, cannot examine your pet and never gives a diagnosis.
Pip helps with things in your app, such as showing vaccine proof to a daycare, checking when a vaccine is due, setting a reminder, sharing records with a new vet, turning on lost mode and finding or inviting a vet. Tap Suggested questions in Pip to see ideas.
No, Pip is not a vet, a vet tech or a nurse, and never gives a diagnosis. For anything about your pet's health, call your vet, or an emergency hospital if it is urgent.
Pip answers pet care questions from official government pet care guides, and everything else from what is in your own app. When something needs your vet, Pip says so.
Yes, Pip works with or without a PetGrid clinic. When you ask for something that needs a clinic, like booking or messages, Pip tells you so and offers what works now: sharing records with any vet, finding a vet or inviting yours.
Yes, if your clinic is on PetGrid and has turned on the symptom helper, which is off by default. Pip then helps you decide how soon to call: words that sound urgent bring up an emergency card first, and answers come only from cited sources. It never gives a diagnosis. Without it, or whenever you are worried, call your vet.
Search nearby right away, call local shelters and animal control, post in local groups, and tell the microchip company if your pet has a chip. In the app, turn on lost mode to make a poster and a page to share. What to do if your pet is lost has the full checklist.
Lost mode makes a poster you can print as a PDF and a page you can share, with your pet's photo, what they look like and where they were last seen. If your clinic is on PetGrid, it is told right away. You see how many times the page was opened.
The lost pet page shows only the contact details you choose, your phone, your email or both, never your address or your pet's medical records. It can say whether your pet is microchipped, but never shows the chip number.
Tap that your pet is home: lost mode ends and the page tells everyone your pet is home. You can also turn the page off without saying so, and the page stops working on its own after a set number of days.
Yes, a microchip helps a lost pet get home, because any vet or shelter can scan it. Ask your clinic about one, register it with the chip's registry and keep your contact details up to date.
Run a clinic? Questions clinics ask
Ask Pip in the app. If your clinic is on PetGrid, you can also send it a message, or ask at the front desk.
