Glad you stopped by. Busy clinic? Let’s take the calls, notes and reminders off your plate. What do you want to see first?
AI Front DeskNew · Rolling out as phone lines are connected14 days free, no card needed.
Pet owner? Get the free PetGrid app, no clinic neededTwo ways in
We work with the clinics that care most about their clients’ experience: your team gets one platform, and your clients get an app with your name on it.
For your team
Run the whole practice in one place, with your own admin controls. Clinics pay; front desk, vet techs and pet owners are free.
For your clients
Every PetGrid clinic’s clients get the PetGrid app free: a pet wellness app under the clinic’s own name, logo and colours, and the proof that their experience matters to you. It is part of your plan, not an add-on.
The all-in-one platform for independent vet clinics
Scheduling, records, payments and a branded app for your clients, in one place. Your AI assistant drafts replies and visit notes for your team to approve, and AI Front Desk is rolling out to answer the calls you forward to it. Reminders and follow-ups go out on their own.
For clinics
The schedule, the chart, the invoice, the stock room and the phone, in one place your whole team signs in to. Your clients get the free PetGrid app, connected to it.
Every box opens its own page: what the module does and how it works.
14 days free, no card needed.
One platform
Booking, patient records, billing and your team in a single console, with AI Assist at the vet’s side. Your clients get the app under your name, with Pip to help them find their way.
For your team
For your clients
Booking, records, chat, payments, reminders and sharing with family, all under your clinic's name, and free for your clients, always. See the owner app
Also in the console
The money and clinic admin
Invoices, payments and stock without a second system, and the controls that decide who does what, and what your clients can do in the app.
Invoices from the visit, card payments, deposits and receipts. Owners can pay online in the app when your clinic switches it on.
A catalogue of drugs and supplies tracked by lot, deliveries received, stock counts and reorder levels.
The daily close with a cash drawer count, revenue by vet, service and location, what clients owe, and files for QuickBooks Online and Xero.
Invite your team as admin, vet, vet tech or front desk. Each role sees its own screens, and admin accounts sign in with a second step.
Run a second site under the same practice, with its own hours. Reports split by location.
Hours, visit types, payments and invoices, your clinic's name and colours, and a switch for each thing owners can do in the app: booking, chat, records, sharing and more.
Bring your clients and patients in from a spreadsheet, and download everything your clinic has in PetGrid whenever you want it.
The AI
Nothing reaches a client until a person approves it, and an owner can opt a pet out of AI.
A SOAP note drafted from the vet's shorthand or dictation, a patient's history in a few lines, reply drafts and plain-language visit summaries a vet approves.
An optional add-on that will answer the calls you forward, book visits if you let it, hand urgent calls to your team, and ring owners to confirm. Rolling out as clinics' phone lines are connected.
New · Rolling out as phone lines are connected
AI Front Desk · optional add-on
Your team is with a patient and the phone rings anyway. AI Front Desk is rolling out to pick up, book the appointment and handle the question, so no client is lost to voicemail.
$249 CAD a month, free during your trial. Need more time? We'll extend it. How confirmation calls work
Meet Theo
Theo is PetGrid's AI assistant. Leave your number and Theo calls you right away, says it is an AI, answers your questions about PetGrid, and stops the moment you say stop.
Call (365) 217-9922. Theo can answer questions, and let you hear our AI receptionist the way your clients would.
Or message Theo on WhatsApp
On a computer? Scan with your phone to open WhatsApp.
Theo only calls during calling hours where you are: 9:00 to 21:30 on weekdays, 10:00 to 18:00 at weekends. Outside them, Theo calls the next weekday morning.
Ready for inspection
PetGrid keeps the records an inspector asks for, ready to print or export.
Read more: what an inspector asks to see in your records
In Ontario? See the College’s record rules, point by point. Every practice’s records are also walled off at the database, not just in the app. How we keep records safe.
Clear pricing
$259 CAD a practice + $90 CAD a vet, monthly, plus applicable sales tax
Prices in CAD
AI in every plan
AI in PetGrid drafts, reads and answers; a person decides. An admin can switch AI off for the whole practice (the phone has its own switch), and an owner can opt a pet out.
Included in every plan, with a monthly allowance per vet that the whole clinic shares.
A full SOAP note from the vet’s shorthand or dictation.
How it worksThe vet types or dictates; AI Assist sorts it into a SOAP draft and fills the vitals only where the vet said them.
A draft in the form: the vet edits and signs it
The whole chart in a few lines.
How it worksEach line links to the visit it came from, and a line with no source is left out.
For your team only; skipped for opted-out pets
A suggested answer to an owner’s message.
How it worksPress Suggest reply in the chat; the draft draws on the conversation and the pet’s record.
Nothing is sent until a person presses Send
A plain-language recap of a signed visit, in the owner’s language.
How it worksYour team drafts and edits it; the owner gets it by email and in the app.
A vet approves it before it goes out
A short note on which values are in or out of range.
How it worksDrafted from one lab result, with no diagnosis and no advice.
A vet approves it; a clinic setting hides lab details
Vaccines, conditions, allergies and medicines picked out of an old record.
How it worksUpload a PDF or a photo from another clinic or an owner; PetGrid proposes each item.
Staff accept or reject each item; only accepted ones reach the chart
A messy export, a PDF client list or photos of paper cards turned into clients and pets.
How it worksPetGrid reads the files into a preview of rows to check.
Admins only; nothing is saved until a person approves
A supplier’s invoice or packing slip read into delivery lines.
How it worksQuantity, cost, lot and expiry are read from a photo or PDF and matched to your stock.
Staff check every line before pressing Receive
An optional add-on in two sizes, free during your trial. Need more time? We'll extend it. It is rolling out as clinics' phone lines are connected.
An AI receptionist, rolling out, that will pick up the calls you forward, after hours too.
How it worksIt answers from your clinic memory and live settings, and books, moves or cancels visits within your rules.
Bookings are requests unless you choose otherwise; urgent words put the call straight through
A call to each owner before the visit.
How it worksA short, fixed script: the owner confirms, cancels, asks for a new time or asks not to be called.
Off until you switch it on; calls only at polite hours
What your team knows, in one place the AI answers from.
How it worksWrite entries by hand or upload a document; PetGrid drafts entries and a tag decides what the receptionist may say.
No drafted entry is used until a person confirms it
Simple questions in the app’s chat, such as hours or services, answered at once.
How it worksOnly from your clinic memory, with anything medical, urgent or emotional kept for your team.
Off until you switch it on; marked as automated, with Ask the team
The help your clients see, each part with its own switch, under your clinic’s name.
One place to ask: the next visit, refills, the vaccine record, bills.
How it worksMost answers come from the owner’s own data with no AI at all; anything Pip cannot answer goes to your team.
Never a vet and never a diagnosis; it says when no AI was used
Helps an owner decide how soon to call when something seems wrong.
How it worksRed flags show an emergency card first; answers quote vet-reviewed passages, with no medicines, doses or diagnoses.
Off until you switch it on; its texts are with vets for review
An owner photographs an old record and the app proposes the vaccines, medicines and allergies on it.
How it worksThe same reader your team uses, run on the owner’s own upload.
The owner confirms each item, saved as added by them
A few everyday-care ideas and products for each pet.
How it worksDrawn from species, breed, age and allergies, with allergens, medicines and diagnoses filtered out.
Shown only once the owner turns suggestions on, always with Talk to your vet
PetGrid sends these automatically by email or text, on rules your clinic sets. Nobody types them, and nobody has to remember.
An owner can opt a pet out of AI at any time. How AI is priced.
Built for independent clinics that care most about their clients’ experience.
Start on your own: 14 days free, no card needed. Or book a demo: about thirty minutes with the PetGrid team, screen shared.
