Front desk and clientsAI

Owner app settings: your clinic, in your clients' app

PetGrid's owner app settings decide what your clients see and can do in the free PetGrid app: your brand colour, online booking, sharing, payments, your listing on the map and the AI.

Each choice is a switch an admin sets once, and almost every change is kept in the change log.

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Checked against the product on 22 October 2026

How it works

How it works, step by step

Make it yours
Set your brand colour, your clients' language and your contact email. Admins can also change your clinic's name and logo there.
Open booking
Choose the visit types and sites owners can book online, the booking window and whether they can cancel or move a visit.
Pick what owners can do
Turn on the owner app features, the money options and your listing on the map, one switch at a time.
Decide on AI
Decide on the AI for the practice and the chat's automated answers; owners can still say no AI for their own pet.

What you can do

What you can do with it

Put your brand colour on the free PetGrid app your clients use, with your clinic's name and logo, which admins edit in Settings.
Choose which visit types owners can book online, at which sites, how far ahead, and whether they can cancel or move a visit themselves.
Turn on what owners can do: check in on arrival, visit feedback, family access, share links, vaccine records with a QR code, record copy requests and more.
Offer boarding and grooming requests, a referral credit, the owner shop and your own pet care articles, when you want them.
Take deposits at booking or on an approved estimate, pay later and auto-pay, all off until you switch them on.
List your clinic on PetGrid's map of vets, with your species, languages, and whether you take new patients and online bookings.
Set the after-hours emergency clinic owners see in the chat, and the language of your emails and texts.
Share the vitals your team records, like temperature and heart rate, as charts in the owner app, off until you switch it on, and hide any single reading.

The AI in it

How the AI helps, and who decides

One admin switch turns AI off for the whole practice, and the chat's automated answers are a choice you make.

What the AI does

With the AI Front Desk add-on, answers owners' simple chat questions (hours, location, services, species seen, refill status) from what you taught it, labelled as automated.
Lets the AI read owners' old records from another clinic for your staff to confirm, if you switch that on.

What you decide

An admin decides whether the practice uses AI at all, and whether the chat answers simple questions on its own. Anything medical, urgent or emotional always goes to your team.

How to switch it off

Settings, AI features for this practice: one switch, admin only, stops AI Assist, visit summaries, record reading and clinic memory. Each owner can also ask for no AI on their pet. The AI Front Desk is a separate paid add-on with its own pause.

Good to know

What it does not do (yet)

Admins change the clinic's name and logo in Settings, as well as the brand colour; there is one brand colour.
Clinics can turn owner chat off.
The map listing covers clinics in Canada (outside Quebec), the United States, Mexico and Bogota.
Payment options need your Stripe account set up, and are locked during the free trial.

Questions people ask

Does my clinic get its own app for clients?

Your clients use the free PetGrid app, with your clinic's name, logo and brand colour. Admins set the name, logo and colour in Settings. See the app for your clients.

Can I choose what pet owners can do in the app?

Yes, mostly one switch each: booking per visit type and site, check-in, feedback, family access, share links, vaccine records, boarding and grooming requests, the shop and more. Many are on by default, and the money options are off until you turn them on.

Is my clinic listed on PetGrid's map of vets?

Only if you want it to be. Your listing on PetGrid's map is off until you switch it on, and then shows your address, phone, species seen, languages and whether you accept new patients and online bookings.

How do I turn AI off in PetGrid?

An admin can switch AI off for the whole practice in Settings, under AI features for this practice. Owners can also ask for no AI on their own pet. See AI Assist.

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