Features
Every feature of the PetGrid clinic platform
PetGrid is practice management software for independent veterinary clinics: scheduling, records, prescriptions, invoicing, inventory, reports and client messaging in one place, with AI that drafts while your team approves. Each feature below has its own page that says what it does today, how it works and what it does not do.
New in October 2026
Just released in the console
What the front desk and the practice admin asked for, live now for every PetGrid clinic.
Invoices from your price list
Pick services and supplies from your own price list and the description and price fill themselves. Everything stays editable.
More about it: Invoices from your price listFind any invoice, see who owes what
Search by client, pet, phone, email or invoice number, show only the unpaid ones, and see each client's balance and latest bills on their page.
More about it: Find any invoice, see who owes whatEdit stock items and prices
Change an item's name, unit, reorder level or list price at any time. Only a practice admin sets a price, and every change is logged.
More about it: Edit stock items and pricesOpening balances when you switch
Bring in what each client owes from your old system. The desk can take payment against it, and no bill is emailed or texted.
More about it: Opening balances when you switchVitals in the owner app, if you want
Share the temperature, heart rate and other vitals your team records as charts in your clients' app. Off until you switch it on; hide any single reading.
More about it: Vitals in the owner app, if you wantGetting started, and help at hand
A list on your dashboard ticks off your first booking and first invoice by itself, and Help in the menu sends a problem straight to the PetGrid team.
AI in PetGrid
Where the AI is, and what it does
AI drafts and suggests; a person on your team decides. Every AI feature can be switched off for the whole practice in Settings, and an owner can ask for no AI on their pet.
- SchedulingThe schedule has no AI of its own; the AI Front Desk add-on can book, move and confirm visits by phone, onto the same calendar.
- Owner messagingSuggest reply drafts an answer your team edits and sends; quick answers (AI Front Desk add-on) reply to simple questions and hand everything medical to a person.
- RemindersReminder emails and texts use no AI; with the AI Front Desk add-on, an AI also calls the day before to confirm each visit.
- Patient recordsAI drafts the SOAP note from your shorthand or dictation, summarises history with sources, and reads old records; the vet reviews and saves.
- InventoryReads a supplier invoice or packing slip into delivery lines; your team checks every match before pressing Receive.
- AI AssistAI Assist, included in every plan, drafts notes, summaries and replies, and reads documents; a person reviews and approves every result.
- Settings and the owner appOne admin switch turns AI off for the whole practice, and the chat's automated answers are a choice you make.
- Import and exportReads your old system's PDFs, photos and spreadsheets into rows your staff review and approve before anything is saved.
- AI Front DeskAnswers the clinic's phone from what you taught it, books and moves visits, makes confirmation calls, and passes urgent calls to a person.
AI
Front desk and clients
Medical care
Money and stock
Running the practice
Every feature of the PetGrid clinic platform
AI drafts and suggests; a person on your team decides. Every AI feature can be switched off for the whole practice in Settings, and an owner can ask for no AI on their pet.